Market Development Executive / Manager (HK Based)

What You Will Do

• Conduct telemarketing sales calls to patrons assigned to the Executive each month and achieve set targets such as room bookings

• Promote Marina Bay Sands (MBS) as an Integrated Resort, its amenities and assets to the targeted Greater China premium mass segment

• Familiarize with patron data and prepare key talking points / offers before the call

• Engage patrons in conversations and understand patron’s specific needs and requests

• Inform patrons of various marketing offers and promotions

• Assist patron with trip itinerary arrangements and reservations

• Develop profiles on each key premium mass account to ensure the best possible customer experience

• Record and update patron contact and service preferences in Company’s CRM systems

• Log telemarketing calls in Company’s CRM systems

• Establish strong relationships with regional premium mass sales teams and MBS marketing teams to deliver best possible results and services

• Collect patrons’ feedback on their experiences and share with relevant teams

• Maintain and strengthen relationships with assigned loyal patrons via telemarketing and other assigned marketing activities

• Attend and participate in department and company meetings/events as required

What We Expect From You

• Degree in Marketing / Business or related field is preferred

• Minimum 2-3 years of experience in a Sales or Telesales role. Business Development or Sales & Customer Retention experience from Hospitality industry is a plus

• Must be able to keep confidential customer information proprietary as access to customer data is necessary

• Must comply with Company and regulatory policies at all times

• Proficient in Microsoft Office (Outlook, Excel, Word, and PowerPoint)

• Must be fluent in Mandarin and Cantonese. Other Chinese dialects are desirable

• Personable and approachable; possess strong telemarketing skills and persist personality

• You will be based in Hong Kong for this role

• Candidates with more experience may be considered as Market Development Manager

Sands China Ltd. is the leading developer, owner and operator of multi-use integrated resorts and casinos in Macao.  Macao is the largest gaming market in the world as measured by casino gaming revenue and is the only location in China offering legalized casino gaming.  We own Sands® Macao, The Venetian® Macao, The Plaza® Macao, The Parisian Macao, and The Londoner® Macao.  We also own Cotai Expo, one of the largest convention and exhibition halls in Asia; Macao's largest entertainment venue, the Cotai Arena; the 1,800-seat luxury Venetian Theatre; the 1,200-seat Parisian Theatre, the 1,700-seat Londoner Theatre, 6,000-seat Londoner Arena and Cotai Water Jet, one of two major high-speed ferry companies operating between Hong Kong and Macao.  Our luxury and mid-market retail malls feature over 750 shops with well-known retail brands.  Our combined properties feature approximately 12,400 hotel rooms and suites and approximately 150 different restaurants and food outlets.

Our business strategy is to develop Cotai and to leverage our integrated resort business model to create Asia's premier business, leisure, convention and gaming destination.  With the addition of The Parisian Macao in September 2016, our Cotai footprint comprises four interconnected integrated resorts, which leverage a wide range of branded hotel and resort offerings to attract different segments of the market.

We are always committed to giving our team members a whole host of the BEST the company has to offer.  We offer endless opportunities for you to shape your career with us.  By working among many talented and specialized teams, talents like you not only gain valuable work experience but also acquire a multitude of indispensable skills which can help you advance along the way.

So join us now!  Seize the amazing opportunities to build your future with us!