Senior Client Service Officer

What you'll be doing

• Work as team leader to monitor and coach Client Service team members

• Perform daily front desk duties in a professional manner, including answering customer enquiries, telephone calls, emails, greeting guests, managing distribution of incoming and outgoing mails & etc.

• Handle customers' complaints from walk-in, telephone calls, email, live chat and social media platforms

• Regularly work at different centres to inspect and maintain the environment, manage and supervise subordinates to achieve the required service standards

• Manage daily operation, oversee service delivery to clients, promote the continuous improvement of service quality, enhance customer experience and customer satisfaction

• Develop, implement and enhance process and procedures to continue uplift customer service level

• Build and grow excellent relationship with clients and strive for positive, energetic and delighted team atmosphere

• Arrange work schedule for Client Service team members

• Prepare weekly reports and present them at management meetings.

What we're looking for

• Higher Diploma or above with 3 years relevant experience in a similar role

• Good interpersonal and communication skills, responsible and customer oriented 

• Excellent telephone manner with good listening, problem-solving and reporting skills

• Self-motivated, reliable and being able to lead the team

• Good command of written and spoken English and Chinese (including Putonghua)

• Proficiency in PC application (e.g.: Microsoft Office, Chinese word processing)

• Immediate availability is highly preferred

We are looking for right candidates for the following service locations:

• Lai Chi Kok / Mong Kok / Kwun Tong / Central / Causeway Bay

The candidate must be willing to work across multiple business centres.

What we offer

At OneStart, we are committed to providing our employees with a supportive and rewarding work environment. Some of the key benefits include:

• 5-day work week

• Bank holidays

• Annual leave, full-paid sick leave, birthday leave, anniversary leave and family leave

• Group medical insurance scheme

Join our team and be a part of our exciting journey!

About us

OneStart Group is a leading provider of Business Centre and Company Secretary Services, serving a diverse range of clients across various industries. With a strong focus on operational excellence, we strive to deliver exceptional value and exceed our clients' expectations. Our dynamic team of professionals is driven by a shared passion for driving business success and making a positive impact in the communities we serve.

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we encourage you to apply now.

For further information on our company, please visit our website https://www.onestartoffices.com

All information provided by applicants will be used for recruitment-related purposes only and will be treated in the strictest confidence by authorized personnel.