Telephone Customer Service Specialist

Key Responsibilities:

• Provide professional telephone support to customers, including answering inquiries, handling orders, and resolving complaints
• Collaborate with internal teams to address customer needs and ensure timely issue resolution
• Maintain and enhance customer satisfaction and loyalty

Requirements:

• At least 1 year of relevant experience in customer service
• Proficiency in Cantonese, Mandarin, and English with fluent verbal and written communication skills
• Strong interpersonal and problem-solving skills
• Familiarity with basic computer operations and office software (e.g., MS Office)
• Excellent time management skills and the ability to work under pressure

Working hrs & location:

• Wing Kei Road, Kwai Chung
• Mon to Fri 09:00 to 18:00 or 10:00 to 19:00

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