Senior Customer Service Executive - Renewal

Why Spacebox?

Are you looking for an exciting opportunity to make a real impact in the on-demand storage industry in Hong Kong? Look no further than Spacebox! As the pioneers in this field, we have transformed the industry and are committed to continuing to set new standards. Joining our company offers not only the chance to make a difference in a field that has been overlooked, but also access to ongoing career development opportunities to take your career to the next level.

At Spacebox, we believe in creating a supportive and collaborative work environment that empowers our team members to perform at their best. Our mission is to help Hong Kongers maximize the space they have, and we take pride in providing an outstanding service that is second to none.

Don't miss out on the opportunity to work for a company that is revolutionizing the on-demand storage industry in Hong Kong. Join us at Spacebox and be a part of something truly special! Learn more about our service: https://www.spacebox.com.hk/

What you’ll be doing?

• Proactively engage with existing clients to discuss renewal of service agreements and ensure smooth contract continuation

• Assist clients with scheduling deliveries and daily operational support

• Handle customer inquiries & complaints promptly via Phone, Email, and WhatsApp using the CRM system

• Identify and resolve customer issues, providing suitable solutions that increase customer satisfaction and renewal likelihood

• Collaborate with internal teams to address service gaps and provide feedback on customer needs

• Maintain accurate and detailed records of client interactions, renewals, and transactions

• Build and strengthen long-term client relationships to prevent churn and drive retention

• Stay up to date with product features, industry trends, and customer service best practices

• Support any ad hoc projects assigned

What are we looking for?

• Minimum 3+ years of experience in customer service, account servicing, or client success (experience with renewals is a strong advantage)

• Excellent communication and negotiation skills to handle renewal conversations with confidence

• Strong problem-solving mindset, able to turn challenges into opportunities for client retention

• Highly self-motivated, proactive, and capable of working independently

• Detail-oriented and organized, with strong follow-up discipline

• Experience with CRM systems and multi-channel communication (Phone, Email, WhatsApp) preferred

• Passionate about customer retention, upselling, and long-term relationship building

Be part of us, you will enjoy:

We offer attractive benefit package including:

• 5-day work week on shift

• Medical insurance

• Dental insurance

• Birthday leave

• Marriage leave

• Flexible and friendly working environment

• Uncapped Commission

• Monthly Incentive structure is very achievable

Work location : Approximately 5-8 minutes' walk from Kwai Hing MTR station.

We offer competitive remuneration to the right candidate. Interested parties please submit your resume, current and expected salary by clicking Apply Now .

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Spacebox. Applicants not hearing from us within four weeks from the date of advertisement may consider their applications unsuccessful. We retain the unsuccessful applications for a maximum period of 6 months.