Part-Time Customer Services Assistant

Job Responsibilities:

• Handle phone-in pickup orders, general enquiries, and account opening procedures

• Perform data entry and routine data updates in the system

• Coordinate with other departments to resolve customer issues

• Collect customer feedback and suggestions for escalation and continual improvement

• Assist in ad hoc tasks assigned by the supervisor

Job Requirements:

• Diploma or above

• 1–2 years of solid experience in customer service

• Good command of written and spoken English and Chinese

• Strong telephone manner and effective communication skills

• Proficient in MS Office

• Positive work attitude; polite, pleasant, punctual, and patient

• Immediate availability is highly preferred

Working Hours:

• 2 working days per week (Saturday is mandatory; the other day will be scheduled between Monday to Friday)

• Working hours: 9:00 AM – 6:00 PM

• Specific working days will be assigned by the company

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.