Manager, Client Success Group

Ensign is hiring !

Manages the delivery of contracted services to clients to ensure that SLAs (service level agreements) and KPI (key performance indicators) as defined in the relevant contracts are met or exceeded | Maintains tight control over the project schedule, risks, scope of work and budget; ensures that operational teams and subcontractors have a clear understanding of client requirements | Builds and maintains strong client relationships and provides day-to-day client advice and support | Promotes the organization's capabilities to clients, identifies sales opportunities to be forwarded to the account managers and achieves contract extensions or additional business within the account(s) | Contracts may involve both short- and long-term commitment of service and vary significantly in value/strategic importance |

Coordinates and supervises the daily activities of a support, production or operations team. Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. Decisions and problem-solving are guided by policies, procedures and business plan; receives guidance and oversight from manager. Accountable for the results of medium-sized routine support or production operations team. Solves problems based on practice and precedent. Trains team members and provides input to employee performance evaluations.

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