Lounge Assistant Manager (機場貴賓室副經理)

The Role:-

• To be responsible for the total management of the lounge business in order to achieve and maintain high standards of Quality, Service and Cleanliness.
• To ensure the effective training and development of all staff and management.

Responsibilities:-

• Ensure overall operational efficiency at assigned outlet.
• Ensure compliance with the service standard according to guidelines established by management for the lounge.
• Support the Operation Manager and management to ensure smooth day-to-day operations, perform deskbound leadership and administrative tasks
• Ensure overall cleanliness including furniture and fixture within the lounge, working area and personal hygiene of the staff.
• Submit various reports as required by Operations Manager
• Provide direction, advice, positive thinking, assistance and guidance to staff.
• Oversee the scheduling of duty roster or allocate staff, and schedule holiday of section’s staff.
• Select new employees, oversee on-the-job training for staff, evaluate their performance, report on their progress, provide recommendations on staff movement as required, and authorize overtime.
• Ensure compliance with internal regulations and house rules, discipline staff as required and resolve problems referred.
• Ensure communication 100% upward and downward
• Maintain overall quality and service standards
• Ensure that Health & Safety and Food safety working practices are adhered to at all times
• Maintain close working relationship with various outlets to contribute to the co-ordination of food and beverage service and to provide feedback on all customers’ comments.
• Respond to written customer complaints

Requirements:-

• F5. or above
• Minimum 5 years’ solid experience in Restaurant management
• Strong business acumen and good communication skills
• Self-motivated, team player and enjoy working in fast-paced environment
• Polished communication skills with fluent spoken and written English and Chinese (Cantonese and Putonghua)
• Able to work shift duties including early and night shifts,.
• Immediately available is highly preferable

Work Schedule: 9.5 hours per day, including 1 hour break.
Shift time: 05:00 ~ 00:30 (shift required)
 
Benefits includes:
- 6 days off per month
- meals provided
- Location allowance
- 12 days annual leave
- Medical insurance
- Discretionary bonuses

Please send your application and expected salary to: WhatsApp 9225 1621 
 
職責：-
- 確保機場貴賓室的整體營運效率。
- 根據機場貴賓室管理層制定的指南，確保遵守服務標準。
- 支援營運經理和管理階層，確保日常營運順利進行
- 確保整體清潔度，包括貴賓室的整潔度以及員工的個人衛生。
- 依營運經理要求提交各類報告
- 為員工提供方向、建議、正向思考、幫助和指導。
- 監督值班表的安排或人員的分配，並安排部門人員的假期。
- 維持整體品質和服務標準
- 確保始終遵守健康與安全以及食品安全工作實踐
- 與各部門保持密切的合作關係，以協調餐飲服務並回饋所有顧客的意見。

要求：-
- F5或以上
- 至少 5 年豐富的餐廳管理經驗
- 較強的商業頭腦及良好的溝通能力
- 自我激勵，團隊合作精神，喜歡在快節奏的環境中工作
- 良好的溝通技巧，英語和中文（粵語和普通話）口語和書寫流利
- 能夠輪班工作，包括早班和夜班。

工作時間：每天 9.5 小時，包括 1 小時休息時間。
輪班時間：05:00 ~ 00:30（需輪班）

薪資待遇包括：
- 每月6 天休息日
- 提供膳食
- 地區津貼
- 12天年假
- 醫療保險
- 酌情性花紅

請將您的申請和期望薪資發送至：WhatsApp 9225 1621