Logistics Customer Service Officer

OFFICER, CUSTOMER SERVICE

Position Overview

We are seeking a dedicated and detail-oriented Logistics Customer Service Officer to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support within our logistics operations, ensuring timely and accurate order fulfilment, and facilitating communication between customers and various internal departments.

Key Responsibilities

• Customer Support: Serve as the primary point of contact for customers regarding logistics inquiries, order status, and shipping issues.

• Order Management: Process and manage customer orders, ensuring accuracy and timely delivery.

• Issue Resolution: Proactively address and resolve customer complaints and logistics issues, coordinating with relevant departments as necessary.

• Communication: Maintain clear communication with customers, providing updates and information about shipments, delays, and other relevant logistics matters.

• Documentation: Prepare and manage logistics documentation, including shipping labels, invoices, and customs declarations.

• Data Entry: Accurately enter and maintain customer and order information in the logistics management system.

• Reporting: Assist in generating reports related to customer service activities, order fulfilments, and shipment tracking.

Qualifications

• High school diploma or equivalent; a degree in logistics, business administration, or a related field is a plus.
• Previous experience in customer service or logistics is preferred.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities.
• Proficiency in Microsoft Office Suite and logistics management software.
• Attention to detail and strong organizational skills.
• Proficiency in verbal Cantonese, Putonghua and basic English.