Customer Services Representative (Admission)

Key Responsibilities:

Perform clerical and customer services duties to support the operation of the Department. Typical duties include:

• Handle inquiries and feedbacks from both internal and external stakeholders such as wards and clients / patients
• Resolve customer complaints and issues in a professional and timely manner
• Assist in crowd control to ensure a smooth visitor flow
• Other duties as assigned by the supervisor

Requirements:

• Form 5 (HKCEE) / Form 6 (HKDSE) or above
• Good command of spoken and written English, Chinese and Mandarin
• Good customer services and communication skills
• Relevant experience in customer services is an advantage
• Proficiency in using Microsoft applications including English and Chinese Word Processing
• Shift duty is required

We offer attractive remuneration package and fringe benefits to the right candidates. Interested parties please apply with full resume and expected salary to Human Resources Department, Hong Kong Baptist Hospital, 7/F, HKBH 105 Plaza, 105 Wai Yip Street, Kwun Tong, Kowloon, by email to [our mailbox through Apply Now] or by fax to 2339 4575 on or before 4 July 2025.

The information provided will only be used for recruitment related purposes. All personal information on unsuccessful candidates will be destroyed within 6 months.