Customer Service Supervisor (Toll)

To cope with our expansion and continuous growth in the transportation and logistics related service, we are inviting talents to join our professional team.

About the role:

• Lead and supervise team members to review transactions, to ensure which comply with standard workflow and meet KPIs

• Arrange daily staff deployment and work allocations

• Monitor staff performance in terms of work's attitude, accuracy and productivity

• Assist Team Leaders to monitor the overall operation and proactively seek for improvement

• Perform as hoc duties as assigned by Team Leaders / Team Head

• Shift duty is required

About You:

• HKDSE or above

• At least 4 years working experience with at least 2 years in supervisory role in CS field is preferred

• Candidates with less experience will be considered as Customer Service Representative (Toll)

• Excellent interpersonal skills and detail minded

• Good problem-solving and decision-making skills

• Self-motivation and willing to take challenges

What you can get from us:

• On-the-job training, learning and development provided

• Executive workshops, interest class, corporate purchase discount offered by SHKP

• Competitive salary and annual leaves

• Flexible working opportunities

Interested parties, please send full resume with expected salary and available date to Human Resources and Administration Department by e-mail or by fax 2111 9459.

Application without stating expected salary will NOT be considered

(Data collected will be used for recruitment purpose only.)