Customer Service Representative

Key Responsibilities:

• Manage customer enquiry by phone or e-mail
• Order management and creation, chasing/monitoring order from quotation until invoice
• Complaint handling and case following up until closed
• Co-ordination with other departments for internal / external issues
• Project handling
• Report analyzing
• Ad-hoc task as required
• Solid knowledge of MS software including Access/Excel VBA, etc.
• ERP experience including SAP, Oracle

Keys to Success:

Education

F5 graduation or above

Experience

1 year or above Customer Service with order management experience

Knowledge, Skills, Abilities

• Good in writing and speaking English, Cantonese and Mandarin
• Good communication skill, discussable, good organization
• Experience with ERP system, Oracle is preferable
• Willing to learn, adaptable, proactive, good logical thinking
• Can work overtime when necessary
• Data analysis & reporting