Customer Service Administrator

We are seeking a proactive and detail-oriented Customer Service Administrator to provide frontline coordination and post-sales administrative support. This role is crucial in ensuring a smooth order fulfillment process while maintaining strong relationships with customers and internal teams.

Key Responsibilities:

• Manage monthly service billings from principals.
• Handle incoming phone calls, emails, and faxes promptly and professionally.
• Process sales orders, delivery notes, invoices, quotations, debit notes, and credit notes.
• Follow up on customer backorders, contracts, inquiries, and requests in a timely manner.
• Collaborate closely with internal departments including Warehouse, Operations, Sales, and Finance to resolve customer-related issues.
• Ensure compliance with established Standard Operating Procedure.

·       Manage daily invoice scanning and documentation.

·       Follow up with key customers on outstanding invoice payments.

·       Provide general administrative support as needed.

·       Serve as a backup for other team members during absences or peak periods.

Seeking a candidate who is eager to be part of a startup and help build the company from the ground up