Assistant Guest Relations Officer

Job Descriptions

• Greeting customers and handling enquiries in a professional manner
• Handling feedbacks and complaints occasionally
• Responsible and familiar with front desk/concierge duties
• Assist and escort visitors and patients frequently
• Assist in promoting service excellence culture
• Serving both internal and external customers proactively
• Additional task assigned by supervisor

Requirements

• F.5 or above
• Preferably in retail or hospitality experience
• Customer-oriented with strong communication skills
• Good knowledge of computer skill, proficiency with Microsoft Word, Excel and Email system
• Proficient in spoken English, Cantonese and Putonghua
• Enthusiastic, positive, people-oriented and pleasant personality
• A good team player, able to work independently and under pressure

*Gleneagles always prioritizes staff’s well-being and work-life balance. Join us now to enjoy our enhanced leave package with Family Care Leave, Birthday Leave, etc! We also offers Voluntary Provident Fund Scheme - employer's contributions including MPF equal to 8% of employee's basic salary, with no cap. Join us and let us be your long-term partner through your journey of career development!