社區支持顧問 Community Support Consultant

團隊介紹：

我們是一個專注於提供社區支持與資源鏈接服務的專業團隊，致力於為有需要的個人及家庭搭建與社會愛心力量之間的橋樑。我們重視同理心、專業服務與社區網絡，現正積極拓展香港市場，誠邀有志之士加入。

Team Introduction

We are a professional team dedicated to providing community support and resource linking services. Our mission is to build bridges between individuals and families in need and the caring forces of society. We value empathy, professional service and community networks, and are actively expanding our Hong Kong market. We sincerely invite aspiring individuals to join us.

職位描述：

作為社區關懷顧問，你將成為我們團隊在香港的核心成員，直接深入社區，與服務對象建立信任關係，評估他們的切實需求，並提供專業的支持方案與全程協助。你的工作將直接影響社區個體的福祉，並推動建立更緊密、更互助的社區支持網絡。

Job Description

As a Community Support Consultant, you will be a core member of our team in Hong Kong. You will directly engage with the community, build trusting relationships with service recipients, assess their actual needs, and provide professional support solutions and full-process assistance. Your work will directly impact the well-being of community individuals and contribute to building a closer, more mutually supportive community support network.

主要職責：

• 主動接觸並評估社區內潛在的服務對象，了解其具體處境與需求。
• 為服務對象提供一對一、專業且保密的諮詢與流程指導服務。
• 有效管理與維護客戶關係，確保服務過程的順暢與貼心。
• 積極開拓並維護與本地社區組織、社會福利機構及相關單位的合作夥伴關係。
• 協助策劃並參與社區教育活動，提升公眾對於互助支持渠道的認識。
• 完成必要的服務記錄、個案整理與數據彙報工作。

Key Responsibilities

• Proactively reach out to and assess potential service recipients in the community to understand their specific circumstances and needs.
• Provide one-on-one, professional and confidential consultation and process guidance services to service recipients.
• Effectively manage and maintain client relationships to ensure a smooth and caring service experience.
• Proactively develop and maintain cooperative partnerships with local community organizations, social welfare institutions and relevant units.
• Assist in planning and participating in community education activities to raise public awareness of mutual assistance and support channels.
• Complete necessary service records, case collation and data reporting.

任職要求：

• 本科或以上學歷，社會科學、公共關係、醫療或相關領域專業背景優先。
• 具備出色的溝通能力、傾聽技巧與強烈的同理心。
• 擁有優秀的時間管理能力，能獨立處理個案，同時具備團隊合作精神。
• 具備社會工作、醫療關懷或公益籌款等相關背景者優先考慮。
• 擁有良好的粵語及英語溝通能力，具備跨文化業務視角與敏感度。
• 熟悉香港社會福利體系及社區資源者更佳。
• 對服務社區抱有熱誠，責任心強，能適應彈性的工作安排。

Requirements

• Bachelor's degree or above, with priority given to majors in social sciences, public relations, healthcare or related fields.
• Excellent communication skills, listening skills and strong empathy.
• Outstanding time management abilities, capable of handling cases independently while possessing good teamwork spirit.
• Prior experience in social work, medical care or public welfare fundraising is preferred.
• Proficient in Cantonese and English communication, with cross-cultural business perspective and sensitivity.
• Familiarity with Hong Kong's social welfare system and community resources is an advantage.
• Passionate about serving the community, strong sense of responsibility, and able to adapt to flexible working arrangements.

我們提供：

• 具市場競爭力的薪酬方案及績效獎勵。
• 全面系統的崗前培訓與持續的職業技能發展支持。
• 在充滿意義的社會服務領域中深耕與成長的機會。
• 開放、支持性的團隊工作氛圍。

We Offer

• Competitive salary package and performance bonuses.
• Comprehensive pre-job training and ongoing professional skill development support.
• Opportunities to develop and grow in a meaningful social service field.
• Open and supportive team working environment.