Customer Service Officer

AT Global Services is seeking potential talent who is attention to detail, accurate, responsible, independent, initiative, customer-oriented, and interested in joining our Operations and Customer Service Team.

Reporting to Team Leader, the Operations and Customer Service Officer position is responsible for client services. As a friendly and energetic team, we provide on-job training to the candidate and open to explore new initiatives to enhance service quality and operational efficiency.
 

Shift Duty Required.
 

Responsibilities:

• Provide quality customer services in a professional, timely and tactful manner
• Handle customer enquiries and complaints to meet the service quality standard
• Maintain effective communication with team members to ensure the smooth operations
• Assist in client onboarding with performing eKYC as well as having close collaboration with different departments for customer onboarding
• Share the knowledge and skills on handling cases with team members and assure best practice is applied across the team
• Perform other ad-hoc duties as assigned

Requirements:

• Non-degree tertiary education, associate degree holder or equivalent in Business Administration, Business Management or equivalent
• Fluent in Cantonese, English and Mandarin
• Excellent interpersonal and communication skills
• Positive attitude and strong desire to deliver exceptional results with great attention to accuracy and detail
• Good team player with strong sense of responsibilities
• With prior customer service experience in Finance industry will be an advantage
• Immediate available or short notice will be an advantage

We offer an exciting career opportunity and competitive remuneration to the successful candidate. Please send us your detailed resume with current and expected salary by clicking “Apply Now”

All information provided will be treated in strict confidence and used solely for the recruitment purposes.