Customer Operations Support (Helpdesk)

Responsibilities:

• Deliver helpdesk support to Financial Intermediaries through instant messaging, email, and phone, ensuring timely and effective customer service.

• Manage ongoing maintenance, client operations, and daily product activities, including system deployment, upgrades, troubleshooting, and monitoring.

• Provide technical and business solutions to address customer inquiries and issues.

• Partner with developers to facilitate system rollouts, application updates, and resolve production problems with actionable feedback.

• Undertake ad-hoc tasks as directed by the supervisor to support team objectives.

Qualifications and requirements:

• High Diploma or above, preferably in computer science, finance, or a related field.

• Minimum 2 years of relevant experience; prior experience in financial Intermediaries or a related industry is highly desirable.

• Basic knowledge of Linux, Oracle, and MySQL databases is an advantage.

• Strong multitasking ability with a proactive, responsible, and positive attitude.

• Excellent interpersonal and communication skills, with the ability to work independently and collaboratively.

• Fluent in written and spoken English, Mandarin, and Cantonese.

• Candidates with less experience will be considered based on potential and attitude.