Administrative Officer (Service Team)

• Handle customers’ inquiries via call and email in an efficient and professional manner.
• Deliver excellent service in consulting solutions and improve customers’ satisfaction level via different channels.
• Provide proactive follow up and quality services.
• Prepare quotation, PM scheduling, tender document, warranty contract management, price negotiation, billing, spare parts ordering, etc and after-sales support.
• Work closely with internal and external parties to ensure timely, efficient and effective service to customers.
• Support special of ad hoc projects to ensure the team runs smoothly.
• To perform other administrative duties as assigned.

Job Requirements

• Diploma holder or above in business administration or other related disciplines.
• 3+ years work experience in customer service or sales administration.
• Self-motivated, detailed-minded, able to work independently with strong sense of responsibility.
• Ability to motivate the team for continuous improvement in performance.
• Good spoken and written English, Cantonese.
• PC knowledge of MS Office and Chinese word processing.
• Experience on ERP system e.g. Oracle Netsuite will be an advantage.