Business Analyst (CRM project)

We are looking for a Business Analyst (CRM project) to join our client's fast-growing team. 

Responsibilities:

• Provide system support and handle business user enquires on CRM system and enable business users to perform business operations.
• Collaborate with key stakeholders to collect, analyse, and document business requirements. Identify pain points, inefficiencies, and opportunities for improvement in the current CRM system.
• Liaise with IT technical teams, including architecture, infrastructure, integration and cybersecurity requirements and specifications.
• Facilitate meetings with stakeholders and IT Teams to gather requirements, validate proposed solutions, and resolve conflicts or ambiguities.
• Work with the vendors to design, develop and implement the solutions that fits the business requirements.

Requirements:

• Bachelor’s degree in Computer Science, Information Systems or related field.
• Have a minimum 5 years of business analysis and project management experience.
• Proven experience as a Business Analyst, with a strong focus on CRM project and system.
• Strong understanding of CRM concepts, functionality, and best practices, with experience working on Salesforce, Microsoft Dynamics, and/or SAP CRM is preferred.
• Strong analytical and problem-solving skills and the ability to translate business needs into clear and concise requirements.
• Familiarity with Agile or Waterfall project management methodologies.

Benefit:

• 5 days work week (Mon - Fri)
• Medical insurance

Interested parties please send your full resume with current and expected salary & notice period via email to: recruitment.hr@ spiakl. com or click “Apply Now”. No expected salary mentioned in the resume will not be considered.
All collected information will be kept confidential and used for recruitment purposes only.