E-commerce Operations Associate

Responsibilities:

• Product Management: Register and update products on the e-commerce site (descriptions, images, pricing)
• Customer Support: Handle customer inquiries, returns, and exchanges via email
• Logistics Coordination: Communicate with the logistics team to manage shipments, tracking, and delivery issues
• Sales Data & Reporting: Assist in analyzing sales data and creating simple reports
• Marketing & Promotions: Support newsletters, promotions, and basic SEO optimization for product pages
• Operations Support: Create basic manuals for internal processes and improve workflow efficiency
• General E-commerce Support: Assist with various tasks to ensure smooth daily operations

Requirements:

• Proficiency in Microsoft Excel and other Microsoft Office tools (Advanced skills preferred)
• Strong customer service judgment and the ability to ensure customer satisfaction in email communication
• Ability to efficiently manage multiple tasks with accuracy and attention to detail
• Passion for fashion and craftsmanship
• Strong interest in e-commerce and online business
• Ability to work comfortably in English (both written and verbal)