Account Management Operations Specialist – Hospitality Solutions

We are seeking an Account Management Operations Specialist to join our global Hospitality Solutions team, where innovation knows no borders. This team leads with impact—supporting hoteliers around the world with scalable, data-driven tools to elevate guest experiences and drive revenue. With an inclusive culture that embraces a flexible work environment, we foster a spirit of collaboration fueled by boldness, curiosity and commitment that empowers us all to win together.

As an Account Management Operations Specialist, you will support our account management team and own a portfolio of low-touch hotel accounts. You will manage customer interactions, reporting processes and cross-functional coordination to ensure exceptional service delivery. This role requires strong attention to detail, a customer-first mindset and the ability to thrive in a fast-paced, collaborative environment.

Responsibilities

• Support account managers in preparing customer business reviews, extracting reports and coordinating audits.
• Own a portfolio of low-touch hotel accounts, delivering support and escalating complex needs as required.
• Manage Salesforce processes, reporting needs and internal coordination for case escalations and billing.
• Act as a liaison across functions to resolve customer issues in a timely, professional manner.
• Provide transitional support during customer handovers or extended account manager absences.

Preferred qualifications and education

• Minimum 2 years of experience in hospitality, preferably in central reservations systems (CRS) or hotel operations.
• Intermediate to advanced skills with Microsoft Office 365 apps such as Excel, Outlook and PowerPoint. Knowledge of Salesforce CRM or equivalent platforms is a plus.
• Strong time management skills with ability to handle multiple projects independently.
• Proven ability to work remotely as part of a global, cross-functional team.
• Fluent in English (written and verbal); Cantonese proficiency preferred.

Benefits
Benefits are not one-size fits all which is why we go beyond the traditional medical and financial benefits to offer perks that promote total well-being. We offer a comprehensive package designed to help you shift into your best self:

• Competitive pay and performance-based bonuses
• Flexible work options
• Comprehensive healthcare coverage
• Generous PTO and holidays
• Strong retirement planning support
• Family-friendly benefits
• Professional development opportunities