Research Assistant (Funct. title: User Operations Specialist - Market Research & Customer Insights)
職位亮點
職位描述
LABORATORY FOR ARTIFICIAL INTELLIGENCE IN DESIGN LIMITED
Research Assistant (holding a functional title of User Operations Specialist - Market Research & Customer Insights)
[Appointment period: 12 months]
The appointees will assist the project leader in one of the research projects below:
“AI-Powered Interactive Marketing and Customer Engagement Solution” (Ref. No.: AiDLab/P1.1/R098), or
“Designer-led AI System for Fashion Accessory and Lifestyle Product Design” (Ref. No.: AiDLab/P1.2/R101), or
“AI-Driven Pattern Making System for Fashion” (Ref. No.: AiDLab/P1.3/R104)
Job Duties
a) Collect user feedback via interviews, surveys, and community engagement.
b) Analyze market trends and competitor dynamics to drive product improvements.
c) Develop user growth/retention strategies and organize engagement activities.
d) Build a user feedback loop and collaborate with product/customer service teams.
e) Foster long-term client relationships to enhance brand reputation.
Qualifications Requirements
a) Bachelor’s degree holder in related disciplines with at least 1 year experience in user operations/market analysis with strong communication skills (extroverted).
b) Proficient in Excel/SQL/Google Analytics to derive insights from behavioral data.
c) Empathetic and approachable to build client trust rapidly.
d) Ability to structure fragmented feedback into actionable requirements.
e) B2B/high-net-worth user operations experience is preferred.
f) Working on irregular hours and short-term travelling for client visits may be required.
Priority will be given to applicants who are familiarize with Hong Kong/international user habits with fluency in English/Cantonese.
Application
Applicants are invited to contact Prof. Ameika ZOU at email [Apply Now] for further information. Please provide a detailed curriculum vitae and case studies demonstrating past success in improving user satisfaction to the AiDLab by email to [Apply Now].
Remuneration
A highly competitive remuneration package will be offered. Applicants should state their current and expected salary in the application.
Job Types: Full-time, Contract
Benefits:
- Dental insurance
- Employee pension
- Maternity leave
- Medical Insurance
- Paid sick time
- Professional development
Schedule:
- Monday to Friday
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
| 工作種類 | |
| 工作地區 | 不指定 |
| 待遇 | 牙科保險 / 醫療保險 / 侍產假 |
| 教育程度 |
學士
|
| 技能 | Microsoft Excel |
| 口語語言 | 流利粵語 / 流利英語 |
| 受僱形式 | 全職 |
| 行業 | 資訊科技 / 電子商務 |
AiDLab is the region’s first research platform that focuses on the integration of Artificial Intelligence (AI) with design. It was jointly established by The Hong Kong Polytechnic University (PolyU) and the Royal College of Art (RCA) in the UK, and is funded by the HKSAR Government under the InnoHK Research Clusters. Located at the Hong Kong Science Park, AiDLab has established a new creative cluster of AI in design and is in a leading position internationally to conduct interdisciplinary research that drives innovation and sustainability, and makes a positive impact on both industry and society. AiDLab brings together a diverse mix of leading researchers and practitioners from its founding institutions to conduct research in three thematic programmes: Ergonomic and Inclusive Design, Innovation in Product and Service Design, and Intelligent Fashion Design and Quality Control.
Application Guidelines
Please return the completed application form, together with a detailed curriculum vitae, to the AiDLab by email to career@aidlab.hk. Application form can be downloaded from https://www.aidlab.hk/uploads/hrformaidlab.docx .
The AiDLab reserves the right to fill or not to fill the position. The personal data in relation to your application will be used by AiDLab to assess your suitability for assuming the position you are applying for, and to determine the remuneration and benefits package, if applicable. Please read the Personal Information Collection Statement for Recruitment before completing the application form.
The AiDLab is an equal opportunity employer committed to diversity and inclusivity. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities.
[Applicants who are not invited to an interview within two months of the closing date should consider their applications unsuccessful.]
AiDLab is actively seeking talents to fill the following position(s):