Service Manager – IT Systems
職位亮點
職位描述
Job Responsibilities:
• Provide technical support to customers to troubleshoot and fix technical problems of IT systems covering servers, storage, virtualized platforms, HCIs, backup & recovery, network solutions, Windows and Linux systems, and popular system management tools.
• Identify and resolve customers' problems effectively and efficiently to help customers restore their IT services in a timely manner.
• Lead in efficient communication and coordination with customers and vendors to resolve complex technical problems for quick resolution.
• Lead and coach a team of support engineers to provide high-quality support to our customers, ensuring meeting committed SLAs.
• Manage and ensure proper closure of support cases following ISO20000 guidelines.
• Chart the technical development of team members to meet new needs in IT solutions.
• Provide support in presales activities including solution presentation, proposal composition, and demonstration.
Job Requirements:
• Degree in IT or relevant qualifications.
• More than 7 years of IT experience in Customer Service & Support with at least 2 years in a supervisory role.
• Solid experience in Server Virtualization platforms (e.g., VMware), Storage Systems (e.g., NetApp), backup & restore solutions, Windows Server, Linux, networking products, and popular system management tools.
• Excellent communication and interpersonal skills.
• Experience in supporting Government customers with their IT systems is a definite advantage.
Attractive salary and benefits are offered to qualified candidates.
All applications applied through our system will be delivered directly to the advertiser and privacy of personal data of the applicant will be ensured with security.
工作種類 | |
工作地區 | 觀塘 |
教育程度 |
學士
|
技能 | 人際交往技能 / 溝通能力 |
受僱形式 | 全職 |
行業 | 資訊科技 / 電子商務 |