Operation and Customer Service Manager (營運及客戶服務經理)

About the role

BalanceVital Health Management Limited is seeking an experienced and motivated Operation and Customer Service Manager to join our team. In this full-time role, you will be responsible for overseeing the day-to-day operations and customer service functions, ensuring the smooth and efficient running of our healthcare services business.

What you'll be doing

• Manage and coordinate all operational activities to meet established service level agreements and key performance indicators
• Oversee the customer service team, providing guidance and support to ensure a consistently high level of service is delivered to our clients
• Analyse customer feedback and usage data to identify areas for improvement and implement new processes or systems as needed
• Collaborate with cross-functional teams to streamline operations and enhance the overall customer experience
• Develop and implement strategies to optimise resource allocation and drive cost efficiencies
• Monitor and report on key performance metrics, identifying trends and recommending corrective actions
• Foster a positive, customer-centric team culture and provide coaching and development opportunities for staff

What we're looking for

• Minimum 5 years of experience in a similar operations and customer service management role, preferably within the healthcare or professional services industry
• Strong problem-solving and decision-making skills with the ability to think strategically
• Excellent interpersonal and communication skills, with the ability to effectively liaise with both internal and external stakeholders
• Proven track record of improving operational efficiency and enhancing the customer experience
• Proficient in data analysis and reporting, with the ability to leverage insights to drive continuous improvement
• Experience in leading and developing high-performing teams
• Fluency in both English and Cantonese is essential

What we offer

At BalanceVital, we are committed to providing a supportive and enriching work environment for our employees. Some of the key benefits you can expect include:

• Competitive salary and performance-based bonuses
• Generous annual leave and medical benefits
• Opportunities for professional development and career advancement
• A collaborative and inclusive company culture that values work-life balance

About us

BalanceVital Health Management Limited is a subsidiary of Vibronex (HK) Biotechnology Limited (Our Company website: http://www.vibronex.com). Our mission is to empower individuals to take control of their health and wellness through innovative solutions and personalised care. With a team of dedicated professionals and a commitment to excellence, we are continuously striving to raise the standards of healthcare in our community.

If you are excited about the prospect of joining our team and contributing to our mission, we encourage you to apply now. Please send full resume with contact telephone number, present and expected salary to Ms.Ho by email finance@bvital.hk