Team Leader, Street Fundraisers

Responsibilities:

1. Team Leadership & Performance Management

• Directly supervise, train, and mentor 4–6 street fundraisers, fostering a results-driven and motivated team culture

• Conduct daily briefings/debriefings to align team goals, address challenges, and reinforce best practices

• Implement performance KPIs (e.g., sign-ups/fundraiser, donor retention rates) and provide constructive feedback

• Design and manage efficient shift schedules and field rotations to optimize recruitment results

2. Field Operations & Compliance

• Lead by example in the field, providing real-time coaching to fundraisers on donor engagement techniques

• Ensure strict adherence to fundraising scripts, ethical guidelines, and data protection policies

• Oversee inventory and distribution of fundraising materials (e.g., tablets, ID cards, brochures)

• Resolve on-site issues promptly (donor complaints, team conflicts, logistical hurdles)

3. Reporting, Strategy and Data Management

• Generate daily/weekly/monthly performance reports for management, highlighting trends and improvement areas

• Conduct market research (social media, donor trends) to refine fundraising strategies

• Collaborate with the back office team to streamline donor onboarding and database management

• Analyze data to identify opportunities for donor retention/upselling (e.g., upgrading donation tiers)

4. Donor Engagement & Public Relations

• Develop and execute donor recruitment/retention initiatives (e.g., donor visits, loyalty programs, thank-you events)

• Draft compelling fundraising collateral (e.g., newsletters, proposals, social media appeals)

• Represent the Society at public events, building trust and brand awareness

• Step in as a lead fundraiser for high-value donor prospects when required

Requirements:

• Tertiary qualification in business administration, sales marketing, public relations or related discipline

• Minimum 6 years’ experience in street fundraising, F2F sales or team supervision (NGO experience is a plus)

• Proven track record of meeting / exceeding donor acquisition targets

• Experience in training and managing a field team

• Ability to motivate and manage a diverse team

• Fluent in Chinese and English, persuasive public speaker

• Quick thinker for on-ground challenges

• Proficient in CRM / DMS tools, Excel and reporting tools

• Resilient in outdoor environments and changing campaign demands

We provide equal employment opportunities to all employees and applicants. For interested parties, please click “Apply Now”.

(Personal data collected will be used for recruitment purpose only)