Clinic Operation Manager

Job Description:

1. Daily Operations Management 

   • Oversee the day-to-day operations of the clinic to ensure smooth and efficient workflows.
   • Monitor service quality to ensure compliance with healthcare standards and regulations.

2. Staff Management 

   • Recruit, train, and manage clinic staff to maintain a high-performing team.
   • Evaluate employee performance and develop tailored development plans.

3. Financial Oversight 

   Monitor clinic revenue and expenses, implementing cost-control measures as needed.

4. Customer Service 

   • Ensure high-quality service for patients, addressing complaints and feedback promptly.
   • Build and maintain strong patient relationships to enhance satisfaction.

5. Marketing and Promotion 

   Develop and execute marketing strategies to attract new patients and grow the clinic’s client base.

6. Compliance and Risk Management 

   • Ensure the clinic adheres to all relevant laws, regulations, and industry standards.
   • Assess risks and implement mitigation strategies to safeguard the clinic and its patients.

Requirements:

• Minimum of 3 years of management experience in the healthcare industry.
• Excellent communication and leadership skills.
• Strong understanding of healthcare operations and familiarity with relevant regulations.
• Proven problem-solving abilities and a proactive approach to challenges.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Good command of written and spoken English, Mandarin and Cantonese