Sr. Operations Manager

Key Responsibilities

1. Strategic Operations Management

• Develop and implement daily operational plans for logistics, client services, and data analytics.
• Monitor KPIs (on-time delivery, cost per shipment, revenue growth) and execute corrective actions.

2. Financial Oversight

• Own budgeting, forecasting, and cost-control initiatives.
• Prepare and present monthly and quarterly operational and financial reports to senior leadership.

3. Team Leadership & HR

• Recruit, onboard, train, and mentor a high-performing team of operations and support staff.
• Conduct performance reviews, coach managers, and lead employee relations efforts.

4. Compliance & Safety

• Ensure strict adherence to corporate policies and government regulations (DOT, IATA, customs).
• Lead safety programs, risk assessments, and annual audits.

5. Stakeholder Engagement

• Collaborate with vendors, service providers, and internal departments to drive process improvements.
• Safeguard company reputation by maintaining confidentiality and upholding core values.

Core Competencies

• Exceptional communication and relationship-building skills
• Strong analytical, problem-solving, and decision-making abilities
• Thrive in a fast-paced, dynamic environment
• Superior organisational and multitasking capabilities

Qualifications

• Education:  Bachelor's in Logistics, Transportation Management, Business, or equivalent experience
• Experience: 10+ years in operations or logistics management
• Regulatory Knowledge: DOT, IATA, customs, dangerous goods regulations, ISO standards, global trade compliance
• Technical Proficiency: MS Office; ERP/TMS systems, Power BI, Tableau, data-driven decision tools
• Leadership Credentials: Proven team leadership and coaching skills