Specialist / Assistant Specialist (User Services) (Temporary Appointment)

INFORMATION TECHNOLOGY SERVICES OFFICE

Specialist / Assistant Specialist (User Services) (Temporary Appointment) (Ref. 240327010)

[Appointment period: twelve months]

Duties

The appointee will work in the User Support Services Section and be required to:

(a) provide technical support and assistance to the University’s staff, students, users and clients at the IT Help Centre via hotlines, on-site on-campus and off-campus support, and other established channels;

(b) install, maintain and troubleshoot various computer systems, including desktop equipment and software, in particular PCs, Mac, mobile/tablet devices, Microsoft O365, Microsoft Office and other popular software;

(c) liaise with users, staff, students and other parties to solve users’ IT-related problems;

(d) perform evaluation, implementation, administration, review and enhancement of the new systems;

(e) prepare user guides and training materials, and conduct user training demonstrations and workshops;

(f) work on shift and provide support on a roster basis, as required; and

(g) perform any other duties as assigned by the Director of the Office or his delegates.

Qualifications

Applicants should:

(a) have a recognised degree, preferably with some relevant experience, or a higher diploma or diploma with not less than three years of relevant experience;

(b) be proactive, willing to help and problem solving oriented; and

(c) be able to communicate effectively in both written and spoken English and Chinese, preferably with fluency in Putonghua.

Fresh graduates are welcome to apply.

Applicants who have responded to the previous advertisement need not re-apply.

Conditions of Service

A highly competitive remuneration package will be offered.

Application

Please submit an application through PolyU’s career website (https://jobs.polyu.edu.hk/general). The closing date for application is 27 April 2024. The University’s Personal Information Collection Statement for recruitment can be found at https://www.polyu.edu.hk/hro/careers/pics_for_recruitment/.

PolyU is an equal opportunity employer committed to diversity and inclusivity. All qualified applicants will receive consideration for employment without regard to gender, ethnicity, nationality, family status or physical or mental disabilities. 

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.