Senior/ Pensions Administrator (ORSO/ MPF)

About MUFG Retirement Solutions

MUFG Retirement Solutions is a division of MUFG Pension & Market Services. We are a global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly.

We partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose-built solutions and modern technology platforms that deliver world class outcomes and experiences.

A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets, through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.

Key Responsibilities

• Perform all administrative work including enrolment, contribution, termination and switching for Pension schemes
• Ensure delivery of accurate and timely data inputs
• Adhere to agreed services and quality standards
• Ensure compliance with all legislative, financial and area specific procedures and requirements
• Review outputs to maintain high quality standards and avoid re-work of tasks
• Prepare regular reports to clients, members and regulators
• Liaise with internal / external clients including employers and external trustees to resolve client requests or enquiries
• Participate and complete pre and post system testing of enhancements on an as needed basis
• Proactively address system issues, making recommendations and participating in projects across the team
• Recommend revision to procedures due to system and legislative changes
• Streamline processes to improve efficiency
• Actively participate as a member of the team to provide support to other areas of the business as required
• Share technical and scheme knowledge to the team to ensure team goals are achieved and service standard requirements met. Keep abreast of all changes to scheme business rules and legislative changes.
• Support your leaders and colleagues in delivering results, and work closely with your immediate team and the broader MUFG Group
• Comply with all MUFG Retirement solutions policies, our core values, process and procedures

What We Are Looking For

• Min. 1-4 years' working experience in corporate or professional service environment would be an advantage, preferably experience in Pensions Administration (MPF/ ORSO)
• Higher diploma/ associate degree or above in any disciplines
• Previous experience in processing high volumes of data
• Excellent accuracy and attention to detail
• Proven ability to solve complex problems and deliver innovative solutions
• Ability to work independently and as a member of a team (to coach and train other team members)
• Ability to prioritize, multitask and meet tight deadlines
• Empathetic and resilient when handling difficult or sensitive cases or customers
• Good communication skills in English and Cantonese
• Intermediate knowledge of MS Office and other software packages
• Eligible to work in Hong Kong with no visa sponsorship required

Our Culture
We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive, and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of our company and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientation, age, ethnicity, cultural background, physical abilities/disabilities, religious or political belief, marital or family status or caretakers' responsibilities.

Apply Now!
Ready to take the next step in your career? Apply now with your resume stating your notice period, current / last and expected salary for our consideration.

MUFG Pension & Market Services is an equal opportunity employer and welcome applications from all qualified candidates. Personal data collected will be treated in strict confidence and be used solely for recruitment purposes only. Applicants who are not contacted over one month may consider their applications unsuccessful and their information will be destroyed after one year.