Senior Officer, Operations

Job Responsibilities

• Provide a wide range of administrative and operational support to the Operation and Project team so as to maintain and excel the operational capability of Cigna Direct;
• Coordinate regular call center administrative tasks such as timely generation of sales reports, commission report, preparation of sales data analytics, etc;
• Support the Project team for new products launch e.g. participation in working committees, preparation of product’s materials, campaign code setting, conduct User Acceptance Tests (UAT), etc;
• Collaborate closely with internal teams such as Sales team, Resourcing team, Training team or Quality Enhancement team on projects or activities to drive continuous improvement and departmental efficiency;
• Assist on any ad-hoc administrative tasks and business projects as assigned

Experience / Knowledge, Education and Other Requirements

• Degree holder in any related discipline (non-degree holder with relevant experience will also be considered);
• Attainment of IIQE Paper I, II would be an advantage;
• A minimum of 3 years’ experience in insurance industry, preferably in medical insurance or healthcare companies with a minimum of 1 year call center experience;
• Good command of written and spoken Chinese and English;
• Proficient in MS Office including Word, Excel, Powerpoint;
• Self-motivated, with positive and growth mindset, able to multi-task and work under tight timelines.