Senior Manager, Retail Operation

ABOUT UA

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

POSITION SUMMARY

The Senior Manager, Retail Operation is responsible for the country’s P&L. The role has an overarching perspective on company sales strategies, revenue growth and ensures operational excellence by directing related activities to meet current and future plans of the organization.

The incumbent manages retail real estate negotiation & acquisition, sales processes, identifies emerging market opportunities and also include facilitating data review and reporting and developing sales strategies, all stores’ structures to improve store sales, in-store merchandising, customer service, sales & inventory turnover.

ESSENTIAL DUTIES & RESPONSIBILITIES

Driving Revenue

·       Monitor and drive sales performance of each store to meet company target and take immediate action when performance is below target

·       Coach Area Sales team and store leaders in creating business development plan to boost sales through meetings, calls and visits

·       Maximize store team performance through consistent and effective coaching, monitoring, and feedback

·       Review and set sales target based on company’s direction

·       Track and benchmark internally and externally the markets performance, identify areas in need of support and develop projects with the markets to improve performance.

·       Effectively utilize and analyze retail reports

·       Control expense budget as per company’s standard

Operations

·       Establish and execute operation processes for the company to provide optimum customer service level

·       Define standard and procedure of operation processes to ensure all stores adhere to global store operating standards, policies, procedures, visual merchandising and retail service standards

·       Propose new ideas and projects to improve retail practices and operations

·       Manage all aspects of new store opening and act as project owner to make sure store is opened as per planned

·       Work closely with the Retail Merchandising team on optimizing the seasonal buy for the retail channel in close collaboration with Merchandising to identify business trend and stock management to ensure that company targets are met

·       Work with marketing team to provide input into the marketing campaigns as well as innovative marketing ideas to drive and maximize sales and traffic in the areas.

Inspiring Team

·       Lead, motivate and coach retail team

·       Supervise the brand mystery shopper program with the appropriate action plans that include developing structured training in product knowledge and service standards for retail teammates.

·       Review and initiate commission’s plan to align with company’s budget to achieve company’s sale target and to incentivize sales and drive store performance.

·       Work together with the Training & Development function on creating and executing top class retail operations & service training modules.

·       Work closely with HR function on effective retail staff hiring processes and measures to reduce staff turnover

Strategy

·       Develop operating plan, new store business forecast, capital expenditure and operation performance that is in accordance with the brand business plan

·       Ensure best practice is followed in the markets in retail marketing, visual merchandising and in store Communication

·       Liaise with landlords on store lease terms and identify potential locations in line with the company’s business plan

QUALIFICATIONS (KNOWLEDGE, SKILLS & ABILITES)

·       Focus on financial success with the ability to formulate strategies based on market needs and the Company goals

·       Strong leadership with high convincing and coaching capabilities

·       Demonstrated creative thinking, logically thinking, good at analytics with proficiency in Excel

·       Demonstrated understanding of budgetary and financial concepts

·       Be able to work under high pressure and rush situations

·       Excellent communication, negotiation and team working skills

·       Strong commercial awareness and numeracy skills

·       Demonstrated problem-solving, creativity and provision of well-thought solutions

·       Strong product knowledge (end-use, sub-end use, category, benefit, etc.) and VM displays and standard

·       Demonstrated conflict management and decision-making skills

EDUCATION AND/OR EXPERIENCE:

·       Bachelor’s degree from a recognized university

·       Hands-on experience in sales & operation procedures, excel and people management

·       10+ years of sales & operations experience, with 3 – 5 years of experience in a supervisory capacity