Senior/ Engineer, Process Improvement

Job responsibilities:

• Analyze operational data (e.g., maintenance schedules, downtime reports, resource usage) to identify trends, bottlenecks, and opportunities for improvement.  

• Develop and maintain performance dashboards to track key metrics such as response times, cost per maintenance, and resource utilization.  

• Prepare regular reports for management to support strategic decision-making.  

• Conduct process audits to identify inefficiencies in elevator maintenance, inventory management, and workforce allocation.  

• Propose and implement process improvements to reduce operational costs and enhance service reliability.  

• Collaborate with maintenance teams to optimize scheduling and reduce elevator downtime.  

•  Identify cost-saving opportunities in areas such as spare parts inventory, labor allocation, and energy usage.  

• Work with procurement to streamline supply chain processes and negotiate better terms with suppliers.  

•  Cross-Functional Collaboration:  

• Partner with maintenance, customer service, and finance teams to align operational strategies with company goals.  

• Support the implementation of new technologies or systems to enhance operational efficiency.  

Job requirements:

• Education: Bachelor’s degree in business administration, Operations Management, Data Analytics, Engineering, or a related field. 

• Six Sigma Green/Black Belt certification is advantageous 

• Experience:  Minimum of 2–5 years of experience in operations analysis, process improvement, or a related role.  

• Experience in the elevator industry, facilities management, or a related technical field is an advantage.  

• Proficiency in data analysis tools (e.g., Excel, Power BI) and ERP systems.  

• Familiarity with elevator maintenance processes or mechanical systems is a plus.  

• Strong analytical and problem-solving skills with a data-driven mindset.  

• Excellent communication and collaboration skills to work with cross-functional teams.  

• Ability to manage multiple priorities and deliver results in a fast-paced environment.  

• Language: Fluency in English and Cantonese; Mandarin is an advantage.  

 We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)

Website: http://www.otis.com/  

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.