Sales Manager

Retail Operations Management (40%)

Store Leadership & Performance

• Lead and manage 3 retail locations (BoConcept and A Matter of Design multi-brand stores)
• Drive sales performance against targets through effective store management and team leadership
• Work with Store Managers to achieve sales targets and optimize store operations
• Establish and implement action plans to achieve/exceed retail sales goals & KPIs
• Monitor daily operations including inventory, staffing, and customer service standards

Team Development & Training

• Lead and inspire diverse retail sales teams across multiple locations
• Develop comprehensive training programs for new employees and annual development plans
• Recruit service-oriented and passionate Sales Associates
• Foster luxurious shopping experiences through exceptional customer service training
• Conduct regular performance evaluations and provide mentorship

Brand Management & Visual Standards

• Ensure consistent brand presentation and storytelling across all retail locations
• Partner with back office teams on stock management, visual merchandising, and CRM
• Act as brand ambassador for both BoConcept and A Matter of Design brands
• Monitor market trends and competitive landscape to inform retail strategies

Trade & Business Development (40%)

Strategic Business Development

• Develop and implement comprehensive B2B strategy for Trade, Project, and Wholesale channels
• Transform reactive customer service inquiries into proactive business development opportunities
• Build systematic approach to identifying and pursuing commercial projects
• Establish best practices and SOPs for trade business operations
• Create sales pipeline and forecasting for B2B channels

Market Expansion & Relationship Building

• Leverage industry connections to jumpstart trade sales beyond current CS inquiries
• Identify and develop relationships with interior designers, architects, property developers, and corporate clients
• Navigate challenging real estate market conditions to find new growth opportunities
• Develop strategic partnerships with trade professionals and project specifiers

Commercial Project Management

• Lead commercial and residential project sales from inquiry to completion
• Develop project pricing strategies and negotiation frameworks
• Coordinate with design teams and operations for project fulfillment
• Establish project management systems and client communication protocols

Integrated Operations & Leadership (20%)

Financial Performance & Planning

• Own P&L responsibility for both retail and trade business units
• Develop integrated budgets and forecasts combining both channels
• Analyze performance metrics across all business streams
• Identify opportunities for cross-selling between retail and trade customers

Strategic Integration

• Ensure synergy between retail and trade operations
• Develop integrated marketing strategies leveraging both channels
• Create systems for lead sharing and customer referrals between divisions
• Report comprehensive performance metrics to Regional Director

Requirements:

• Degree holder: Business Administration, Marketing, other related fields.
• Minimum 6 years of working experience in retail and project/trade experience
• Experience in home furnishings, furniture, lighting industries a bonus
• Strong sales acumen with a track record of successfully achieving sales targets.
• Exceptional people management and leadership skills, with the ability to motivate and develop teams…building a strong, lively retail sales culture.
• Deep understanding of Hong Kong retail and trade markets
• Proven ability to identify and capture new business opportunities
• Sound understanding of sales planning and sales operations.
• Positive, energetic, and a great team player.
• Excellent communication & presentation skills.
• Proficiency in spoken and written English and Chinese (Mandarin is a plus).