Retail Sales Assistant 銷售助理

Job brief

We are looking for a Retail Sales Assistant to provide excellent customer service and meet sales quotas for our business.

Candidates with strong communication skills who can make customers feel welcome in our store will stand out. You will help identify client needs, present and answer questions about our products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Ultimately, you will ensure that customers leave our store satisfied and you will contribute to the store’s profitability.

Responsibilities

• Greet, direct customers and provide accurate information (e.g. product features, pricing, cross-sell and after-sales services)
• Answer customers’ questions about specific products/services and inform customer about promotion.
• Ensure racks are fully stocked & display
• Provides excellent/outstanding customer service (especially during peak times).  Documents sales by creating or updating customer profile records
• Processes payments by totaling purchases, processing checks, cash, and store or other credit and debit cards
• Alerts management of potential security issues
• Assists with inventory, including receiving, moving and stocking merchandise

Requirements

• 1+ year of work experience as a Retail Sales Representative in pet industry or FMCG would be an advantage
• Understanding of the retail sales process
• Pet lover & willing to move 10+ kg goods items
• Passionate, Self-motivated and proactive
• Excellent communication and interpersonal skills, capable of building trusting relationships
• Good command of English & Chinese
• Computer proficiency in MS office including Excel & Outlook is a plus
• Day Shift work required
• Immediate availability is highly preferred

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.