Retail Manager

We are looking for a dynamic and passionate Retail Manager to oversee our direct retail boutiques across Hong Kong and Macau. This role manages multi-store frontline team, carries full P&L accountability and is responsible for driving boutique performance, elevating client experience, and ensuring operational excellence across multiple stores.

What You Will Own

• Drive overall sales performance and profitability across all HOF boutiques in Hong Kong and Macau, ensuring targets are met or exceeded through strategic planning and execution.
• Monitor and optimize key commercial metrics including foot traffic, conversion rates, and average transaction value, using data-driven insights to inform boutique strategies.
• Responsible for the development of sales strategies and manage ongoing forecast updates to support business planning.
• Lead boutique-level engagement with VICs, fostering long-term relationships and enhancing client loyalty through personalized service and exclusive experiences.
• Champion the implementation of clienteling and CRM practices, embedding a customer-centric culture that supports sustained revenue growth and brand affinity.
• Partner with Marketing team, plan and execute boutique events and activations that elevate brand experience, attract new clientele, and drive incremental sales.
• Recruit, onboard, and develop boutique managers and frontline teams, cultivating a high-performance culture through clear KPIs, coaching, and continuous learning.
• Mentor top-performing sales associates, identifying growth opportunities and supporting career development to build a strong talent pipeline.
• Oversee daily boutique operations, ensuring excellence in visual merchandising, service delivery, SOP adherence, compliance, reporting, and inventory management.
• Stay attuned to market dynamics, competitor activity, and evolving client preferences, translating insights into actionable recommendations for HQ on product assortment, pricing, and positioning.
• Collaborate cross-functionally with internal stakeholders across Group functions and HOF teams to align boutique strategies with broader brand objectives, ensuring consistency and excellence across all touchpoints.

Who Will Thrive

• Degree in Business, Retail Management, Marketing, or related disciplines.
• Minimum 8 years of experience in luxury retail, ideally in jewelry or watches.
• Proven success in multi-store management with full P&L responsibility.
• Strong commercial acumen and strategic mindset.
• Inspirational leadership style with a track record of building and developing high-performing teams.
• Excellent communication and interpersonal skills, with a client-centric approach.
• Agile and disciplined, with the ability to adapt to a fast-paced and evolving retail environment.
• Fluent in English and Cantonese. Mandarin is a plus.