PSA Operations Manager, Hong Kong

Professional Sports Authenticator (PSA), a division of Collectors Universe, is one of the largest and most trusted third-party trading card authentication and grading companies in the world. Since its inception in 1991, PSA has certified over 40 million trading cards and collectibles with a cumulative declared value of over a billion dollars. If you are a collectibles enthusiast and would like to turn your passion into a career, or if you are interested in helping our company’s expansion in Hong Kong, we’d love to hear from you! To learn more about PSA, feel free to visit psacard.com for more information.

We’re looking for an Operations Manager to kick start our Hong Kong Submission Center and provide world class customer care to our partners in market.

What You Will Do:

• Manage our customer relationships and help them research and resolve complaints, issues, and concerns according to our company’s policies and procedures.
• Keep customers updated on changes happening within the company through written correspondence, email, social media, and relevant platforms.
• Report to Head of International Expansion, APAC and grow submission units in Hong Kong Submission Center.
• Attend trade shows as a company representative to assist with order processing and submission and to provide information to partners and collectors.
• Receive, process, and ship orders on behalf of local customers to our grading sites in the United States and Tokyo, Japan.
• Receive processed orders from our global grading sites, ensure their quality, and return them to local dealers and customers.
• Provide general office support.

Who You Are:

• An effective communicator who can respond to questions, find win-win solutions, and negotiate positive outcomes in a clear and professional manner.
• A good listener who is open to others’ viewpoints.
• A skilled presenter who is comfortable speaking in diverse situations and to a variety of audiences.
• A multi-tasker who can accurately handle routine tasks, such as data entry, in a fast-paced, dynamic environment.
• A time manager who understands how to prioritize activities yet is flexible enough to adapt based on business demands.
• A creative problem solver who can quickly understand and manage a variety of situations,
• A team player who strives to maintain a harmonious work environment

Qualifications:

• Bachelor's Degree preferred
• 7-10 years of customer service and operations experience
• Familiar with GSuite Productivity Tools
• Ability to lift 15 kg or more
• Familiarity with collectibles is a plus

• Logistics and inventory management experience a bonus
  

Reasons To Join Us:

• Competitive benefits: Aside from social insurance and Housing Fund, we offer annual health checks and commercial health insurance to all our full-time employees.

• Employee discounts: Employees receive discounts on select grading services for approved submissions.

• Annual Leave Pay: All full-time employees are eligible for at least 10 days annual leave.

• Holiday Pay: All regular, full-time employees are eligible for national holiday pay.

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun work environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

• Opportunity for career growth:We are providing the chance to become one of the first employees in this exciting new business venture.