Private Client Manager

Key Responsibilities and Job-Related Characteristics:

1.Strategy & Business Development

• Develop and execute a market-specific sales strategy to recruit, engage, and grow (U)HNWI and VIP clients.
• Identify new revenue opportunities through business development, partnerships, and luxury ecosystem activation.
• Recommend portfolio and brand initiatives aligned with pricing strategy, margin expectations, and resource optimisation.
• Actively contribute to building the Private Client business structure in an entrepreneurial, fast‑evolving environment.

2.Client Recruitment & Relationship Building

• Recruit, nurture, and retain personal relationships with (U)HNWIs through high-touch service and personalised interactions.
• Develop a robust pipeline of prospects through luxury partnerships, connector networks, private events, and targeted engagement.
• Strengthen long-term relationships to maximise client value, repeat purchases, and premium brand advocacy.

3.Sales Performance & Commercial Execution

• Deliver annual D2C revenue, margin, and profitability targets for the Prestige and Prestige+ portfolio.
• Ensure superior execution of client orders, premium delivery experience, and after‑sales service.
• Propose commercial solutions aligned with agreed pricing, profitability thresholds, inventory constraints, and commercial KPIs.
• Monitor client segmentation, spending patterns, and CAPP performance to optimise commercial outcomes.

4.Luxury Brand Representation & Experience Creation

• Serve as a charismatic and credible brand ambassador, confidently representing Pernod Ricard’s finest Maisons.
• Host private tastings, prestige events, and bespoke experiences that showcase craftsmanship, heritage, and brand storytelling.
• Design personalised, unforgettable experiences that reflect luxury standards and strengthen emotional connection with the brand.

5.Reporting, CRM Excellence & Compliance

• Maintain accurate and up-to-date CRM and client records with full compliance to internal controls.
• Provide regular reporting on client activities, insights, sales pipeline, and market trends.
• Capture and share HNWI insights to influence product development, experience design, and strategic initiatives

6.Market Intelligence & Innovation

• Monitor luxury trends, competitor movements, and shifts in HNWI behaviour to anticipate market needs.
• Recommend and test innovative engagement strategies, events, and premium client service models.
• Actively contribute to shaping the future of the Private Client business in your market through an entrepreneurial, solution‑oriented mindset.

Knowledge and Skills Requirements:

• Minimum 5 years’ experience in luxury sales, private client management, private banking, premium hospitality, or prestige spirits.
• Strong existing network among (U)HNWIs, VIPs, and luxury partners preferred.
• Demonstrated ability in managing HNWIs, delivering exceptional experiences, and achieving commercial KPIs.
• Strong communication, presentation, stakeholder management, and negotiation skills.
• Proven commercial acumen including P&L impact, pricing sensitivity, and margin optimisation.
• Passionate knowledge of champagne and spirits is a strong plus.