Operations Supervisor

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Job Description

To led a small team in Hong Kong to maintain an existing customer base assigned to ensure processes and procedures from operational perspective are align with customer experience expectations, compliance and ensure customer satisfaction and retention

What Do We Expect Of You?

•  Customer Service Management: 

1. Supervise the Customer Service team to deliver customer services in a timely, efficient and quality manner
2. Maintain smooth operations with customers, related parties and internal departments, analyzing and resolving issues effectively
3. Address customer issues & concerns skillfully and professionally

4. Oversees shipment track and trace tasks and responsibilities to provide on time tracking to high value shipments and provide support on exceptions resolution

   Oversees claims tasks and responsibilities to provide customer support and stakeholders supports on investigations and payments are executed

• Follow up ad-hoc projects are prioritized, and acts as a liaison with IT departments to size and execute projects that enable technological enhancements
• Responsible of ensuring processes and procedures are up to date according to business needs
• Carry out any other duties as required by the Manager and the Company

 What Skills Do You Need?

• Degree holder with minimum 5 years experience in supervision role of customer service, previous working experience in Logistic/similar industry preferred

• Excellent interpersonal and communication skills
• Detailed minded, well-organized, proactive and able to work under pressure
• Independent with excellent problem solving skills
• Good command of written & spoken English & Chinese
• Proficient in MS Office including Outlook, Word, Excel and PowerPoint

Ways to apply

Interested parties please send your detailed resume stating your available date, current & expected salary to timleung@ups.com or by clicking the “APPLY NOW” button.

UPS is an Equal Opportunities Employer committed to embrace diversity and inclusion. The Program is open to all applicants meeting the basic requirements and will be evaluated irrespective of gender, age, marital and family status, disability, sexual orientation and race.