Manager (Infrastructure Support), ITSC (Ref.: 25/36/ITSC/M)

Manager (Infrastructure Support), Information Technology Services Centre (Ref.: 25/36/ITSC/M)

Duties
The appointee will be responsible for assisting the Director, ITSC, for managing the day-to-day operations of the Information Technology Services Centre (ITSC): (i) managing and delivering infrastructure ensuring sound architecture, reliability, technology and function across network, servers, storage, database, application platform and end user equipment; (ii) providing end user help desk and support services on all IT services; (iii) providing on-call support to ensure systems availability in accordance to target service level; (iv) directing, implementing and overseeing standard IT practices, which include: Computer Operations, Backups, Information Security Safeguards, System and Network Monitoring, Infrastructure Upgrades and Enhancements; (v) liaising with vendors to deliver various IT projects; and (vi) undertaking such other duties as assigned by supervisors.

Appointment Criteria
Applicants should have: (i) a recognised postgraduate degree in Computer Science, Information Technology or related disciplines; (ii) at least 10 years’ relevant experience, preferably in a similar position in local/ overseas higher education institutions; (iii) sound technical background, a generalist of IT technologies and also a specialist on core technologies; (iv) strong team and vendor management; (v) good communication and problem solving skills; and (vi) a good command of spoken and written English and Chinese.


Salary will be commensurate with qualifications and experience. Interested parties are invited to submit (i) an application letter indicating expected salary; (ii) an updated CV; and (iii) a duly completed application form (obtainable at https://www.sfu.edu.hk/filemanager/en/content_157/F_20250210%20Application%20Form_SFU%20&%20CBCC.pdf), by email at hrm@sfu.edu.hk. Candidates not invited for interview within 2 months after the application deadline may assume their applications unsuccessful.

The Saint Francis University and Caritas Bianchi College of Careers reserve the right not to make an appointment for the post advertised, and the appointment will be made according to the terms and conditions applicable at the time of offer. All personal data provided by the applicants will be treated in strict confidence and used only for recruitment and employment-related purposes.
 

The Saint Francis University and Caritas Bianchi College of Careers are equal opportunity employers.