LEGO® Store - Store Supervisor

What you’ll be doing?

• Responsible for the day-to-day operation of the stores and ensuring the achievement of sales targets, KPIs, and operational efficiency
• Lead, supervise, and train the team to deliver excellent customer service, solicit customer feedback and understand customer needs
• Train, develop, and coach the associate team; provide the appropriate level of performance feedback to increase confidence and capability
• Work with Merchandising and Marketing teams to plan/adapt product display and assortment to daily, monthly and seasonal promotions, special events, and needs.
• Help and support the stock control procedures (reports, stock take, etc)
• Help to produce the relevant information and data to run and optimize the business (reports and feedback)
• Act as a leader on the sales floor, coach and facilitate the team to provide excellent experience sales service
• Revise the operations looking for ways to improve efficiency and maximize revenue.
• Support cashiering team with basic and urgent issues like refunds, exchanges, void tickets, queues management, etc
• Manage the development of the staff assigned to your stores (sales, skills, customer service, and product knowledge)
• Assess your team member’s performance on a timely basis and support their career plan

 

Who are we looking for?
 

• At least 3 years of store management experience
• Good communication skills and interpersonal skill
• Good command in written and spoken English, Cantonese and Mandarin

Why you should consider this opportunity:
 
We offer an attractive remuneration package with fringe benefits to the right candidates, such as
 

• 5 days work week
• Medical insurance
• Staff Purchase Privileges
• Career Advancement or Excellent Career Development