IT Support Specialist

Seconded to our clients of public sector to perform the followings:

Responsibilities:

• Provide daily technical support for IT infrastructure and assist in the rollout of IT projects involving hardware and related appliances;

• Administer Microsoft 365, manage IT assets, perform routine data backups, and oversee server operations;

• Install, upgrade, and maintain corporate computers, peripherals, and mobile devices in accordance with company standards;

• Deliver end-user support and resolve technical issues across various locations, including offices, retail shops, and warehouses;

• Contribute to IT-related projects and initiatives supporting office, retail, and audit requirements;

• Maintain stable working hours with minimal overtime;

• Offer flexibility for remote work;

• Provide weekend standby (on-call) support on a rotating basis.

Requirements:

• Higher Diploma in Information Technology or a related discipline;

• Minimum 2 years of experience in IT support or IT operations, preferably within the FMCG retail industry;

• Proven hands-on experience in Microsoft 365 administration;

• Solid understanding of Microsoft Active Directory, Windows Server, VMware, and backup systems;

• Familiarity with core networking technologies including TCP/IP, LAN/WAN, VPN, access points, switches, firewalls, and general network security;

• Experience with Firewall Security, Mobile Device Management (MDM), and IT Service Management (ITSM) is an advantage;

• Experience with POS systems is a strong plus.

Interested parties please send detailed resume with present/expected salary to HR Department.

Address: Room 1202, 12/F, Harcourt House, 39 Gloucester Road, Wanchai, Hong Kong.

Tel: 2838-6813

Fax: 2838-6776

Website: www.edps.com.hk

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