Inventory Controller - 1 year contract

OVERALL PURPOSE OF THE JOB:

The role of Inventory Controller is to facilitate clearance of inactive property in Christie’s Hong Kong. The role has to follow our inventory policy, standard procedure and timeline to drive the inventory programme towards the clearance goal. The role mainly provides administrative support to the Inventory Team. It may involve direct interaction and contact with Christie’s clients via email, phone call and letter, to assist and coordinate collection, local delivery and shipping services for clients as appropriate. The Inventory Controller represents Christie’s to clients, embodying the business’ core values and upholding our Client Service Standards.

Key Responsibilities/Tasks:

(Duties include but are not limited to the following)

• Follow Christie’s inventory policy, standard procedure and timeline to contact clients for collection of their property stored in Christie’s Hong Kong

• Liaise with key stakeholders in the business including Service Operations, Specialist Department, Client Team Leader (CTL) etc. to follow up on client’s inactive property proactively

• Handle clients and colleagues’ enquiry, and provide inventory listing as required

• Update the Christie’s client system in results of any changes with client’s contact information

• Update and maintain the database with capturing latest progress and statistics on the clearance programme, provide regular report and update to the line manager

• Supports the Inventory Management and Audit Lead to monitor and maintain data integrity across Hong Kong sites and to facilitate the movement of specific inventory categories between sites, both internal and third party

• Comply at all times with Christie’s policies on data protection & client confidentiality

• Comply at all times with Christie’s client service standards

• Other tasks & projects as assigned by the Department

Skills/Competencies Required:

• A least 2 year of working experience in administration or relevant fields preferred

• Working experience in customers services or relevant fields is a plus

• Ability to work with clients independently in person and remotely

• Ability to work well as a team and promote team effectiveness

• High degree of organisation with ability to multi-task, prioritise and follow up promptly

• Proficient in Excel, Word and Outlook

• Excellent written skills in Chinese and English

• Fluency in Cantonese, Mandarin and English

• Desire to learn and take on new challenges with positive attitude