Digital Product Officer (eLearning)

About the Role

We are looking for a motivated Digital Product Officer (eLearning) to join our Digital Team who will be responsible for enhancing our digital products. As the product owner, you will oversee the product development and work with different teams to help turn our educational content into engaging digital experiences, from concept to implementation. We are looking for candidate with educational, digital and publishing background to transform our content into different means of digital delivery.

Key Responsibilities:

• Support the development of digital products as a product owner. Work closely with Head of Digital Product Management in development and enhancement of digital product initiatives.
• Understand user and business needs by analyzing data, business cases, and customer feedback etc.
• Communicate between teams, such as technology, content, business, Global Technology team members, and users etc. to communicate user needs and translating those needs into new product features.
• Monitor performance of digital products to meet critical business metrics, including traffic, user satisfaction, consumer engagement, and financial results.
• Prioritize product features based on user feedback and business goals. Drive third-party product evaluation, prototype development and user testing in support of this approach.
• Stay current on digital experience, technology and delivery best practices/trends.

About You

Essential:

• Bachelor's degree in Education, Business, Computer Science or other relevant disciplines
• Minimum 3 years in digital product or project management relevant work experience.
• Good understanding of Product Management, online educational platforms and user experience design.
• Experience in managing digital transformation projects and system enhancements.
• Knowledge of software development methodologies (including both Waterfall and Agile) and project management methodologies and tools (e.g. JIRA)
• Have technical sense and be able to work closely with IT team and vendors.
• Excellent organizational skills and multi-tasking skills.
• A good team player with strong analytical thinking and problem solving, and ability to deal with ambiguity in a rapidly changing business environment.
• Strong sense of responsibility, independent, self-motivated, able to work under pressure.

Desirable:

• Experiences in digital products, eLearning, or publishing related industry will be a plus.

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