Customer Service Supervisor (5.5 days, Alt Sat)

Responsibilities:

• Follow up after sales service issues
• Handle customers’ enquiries & complaints
• Supervise and manage customer service team to ensure high standards of service delivery
• Work closely with technicians and management to steamline service delivery
• Liaise with other departments to coordinate customer-related activities and ensure seamless service

Requirements:

• Form 5/HKDSE or above holder in any related disciplines
• 5 years of solid working experience in Customer Service field
• Liaise with other departments to coordinate customer-related activities and ensure steamline service
• Excellent problem-solving and decision-making skills to handle complex customer issues
• Strong communication, interpersonal and customer service skills, positive & helpful attitude
• Familiar with MS office and Chinese word processing
• Proficient in MS Word, Excel, Office, Chinese input and ERP;
• Good command of spoken and written Mandarin, Cantonese

We offer an attractive remuneration package and excellent career prospects to the right candidate. Interested parties please send a detailed CV (STATED YOUR PRESENT & EXPECTED SALARY IS A MUST) and date availability by email to hr email.