Customer Service Assistant (Receptionist) (Ref.: ADM/AFM)

• Customer Service Assistant and Receptionist
• 5 Days work with competitive benefit scheme
• Woking Location: Kwai Chung District

Job Description:

• Greet and welcome visitors and guests in a professional and friendly manner.
• Provide excellent customer service by addressing inquiries and providing accurate information about the company.
• Answer and route incoming phone calls, taking messages and provide assistance as needed.
• Maintain a visitor log and issue visitor access as necessary.
• Manage the reception area as well as lift lobby and foyer, ensuring the facilities are in good condition, clean, organized, and presentable at all times.
• Schedule and manage appointments, meetings, and conference room bookings.
• Perform any other related duties as assigned.

Requirement:

• High school diploma or equivalent; additional education or certification in customer service is a plus.
• Proven work experience as a receptionist or in a similar customer service role
• Good communication skills, both verbal and written, with the ability to convey information clearly and politely.
• Basic knowledge in using customer service software/tools and Microsoft Office applications.
• Flexibility to adapt to changing priorities and handle a high volume of customer inquiries.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Positive attitude and willingness to learn and a good team player.

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