Customer Development Executive

It's a one-year contract role.

Job Summary

• Provide support to Customer Development Team, in establishing positive relationships with customers to support our strategic goals and enhance pet parent experience
• Enhance effective promotion execution
• Manage the relationship with customers and improve 6P KPIs across retail channels
• Execute and implement customer specific plans, JBP and promotional campaigns to drive demand and achieve commercial goals of sales, market share, margin, within budget spend
• Provide regular reports generation; Commercial 6P, data tracking and market intelligence
• Any other Ad Hoc commercial activities

Principal Duties and Responsibilities

30%

Support in Customer Management and Coordination

• Maintain and manage proactive communication with customers on general enquiries
• Customer claims management including Credit notes and rebates handling
• Communicate Daily Stock status to customer
• Product Quality case communication and coordination
• Return Handling coordination
• Manage and coordinate Trade Announcements

30%

Support in Hill’s 6P Execution and Demand Generation Programs:

• POSM Support, handling and coordination
• Procurement of commercial promotion needs
• Vendor creation for promotional events
• Assist to implement and enhance execution of 6P excellence
• Support Demand Generation Manager to leverage customer’s databases to implement shopper programs and events

30%

Reporting, Data Analytics to identify team opportunities:

• 6Ps Key Performance Indicators (KPIs) tracking
• Promotion execution tracking, monitoring, maintenance
• Update and help maintain customer sales reports and inventory management reports
• Provide topline highlights to sales reports (internal and external reports); coordinate with Customer Development Team on key corrective areas needs on weekly basis e.g. Distribution

10%

Market Intelligence Tracking

Competitors online and instore activities monitoring

Total Percent (not to exceed 100%)

This is not an exhaustive list of duties or functions. Job task will be assigned based on business needs.

Education/ Experience Requirements

• Undergraduate holder in business administration or related field
• Professional experience in the similar area preferable experience in FMCG, retail (FMCG), nutrition, pet food business is a plus

Expected Areas of Skills 

• Strong computer skills in Google suites and Excel
• Excellent communication skills (internal and external, all levels)
• Strong customer service skills.
• Data entry experience
• Proven experience to quickly analyze and interpret data thoroughly in complex and changing systems
• Innovative and willing to continually drive process improvements
• Excellent attention to detail and organization skills required.
• Demonstrated ability to effectively manage processes.
• Ability to think systemically and to identify and resolve problems.
• Ability to manage stressful situations effectively and maintain a positive attitude
• Collaborated and works effectively across functions
• Proactive, Eager to learn & Responsible
• On-time completion of work
• A good team player & flexible
• Fluency in Oral English and Mandarin is preferred

Leadership Competencies (Should match the Colgate Global Competencies) 

• Planning/Priority Setting
• Consumer/Customer Focused
• Communicate Effectively
• Give and Seek Feedback
• Results Oriented
• Agility based on business situations

Functional Competencies (Should match the Colgate Global Competencies) 

• Analytical / Decision Making
• Cross-Organizational Collaboration
• Influence / Negotiation

Working Relationships (Key partnerships and reporting relationships)

• Does this position supervise:  No
• Report to Customer Development Manager
• Customer Development Team
• All areas and levels of Hill’s Commercial Team
• HK Finance, CS&L and Marketing Team
• External trade customers, vendors, etc.

In this role, you will support our Customer Development Team by building strong customer relationships, executing promotional programs, and tracking key 6P performance metrics across retail channels. You'll also play a vital role in managing customer communications, handling claims, generating detailed reports, and providing market intelligence. We seek candidates with excellent communication and analytical skills and proficiency in Google Suites and Excel.

Although this is currently a one-year contract, if you perform exceptionally well and our business needs evolve, there is a strong opportunity for contract renewal; we view this role as a talent reserve for our Customer Development team.