Boutique Manager - FRED

Job description:

Sales and Operations Management

• Lead the team to achieve boutique sales target
• Responsible for inventory management and supervise stock transfer and ensure stock and back up storage is managed in an organized manner
• Oversee all store operations e.g. billing, reporting, cash management, brand merchandising, security etc.
• Ensure best customer services & brand experience to customers to achieve high customer satisfaction. Handle customer complaint if necessary.
• Implement activities to drive customer repeat visit and build customer loyalty, build and maintain key customers.
• Coordinate in-store events with Marketing team.

• Manage, coach and motivate staff to achieve sales goals via KPI setting
• Manage staff roster planning, grooming standard and ensure customer service is up to brand requirement.
• Participate in staff recruitment process and support individual development.

Requirements:

• At least 8 years solid experience in retail operations and currently in managerial position, luxury retail experience and experience in high jewellery business is preferred.
• Fluent in Cantonese, Mandarin & English.
• GIA certificates will be an advantage
• Good command of written and spoken English + Chinese
• Sales-driven and team oriented, strong analytical skill
• Good negotiation skills, interpersonal skills
• Familiar with Microsoft office, Chinese word processing is a must

Interested parties please send us a detailed resume stating present and expected salary by clicking "Apply Now" to proceed with your application. We regret only short-listed candidates will be notified. The personal data collected will be used for recruitment purposes only.