Assistant Manager, Shareholder Information

Location: Kowloon Bay, Hong Kong (Hybrid)

In this position, you'll be based in the Kowloon Bay office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential
A fantastic opportunity has risen as we are hiring an Assistant Manager for our Customer Operations Shareholder Information Team.
The Shareholder Information Assist Manager is to supervise and manage a team of data processing and quality assurance specialists to handle incoming requests and monitor quality standards of transactions initiated by shareholders, brokers, employees and other stakeholders in relation to holdings and accounts in a wide range of companies.

A role you will love
The Assistant Manager role works closely with all Operation teams and Investor Services Team, Client Facing Teams, and IPO team to ensure all shareholders' instructions will be carried out timely and accurately to comply with compliance standards.
You will also work as a contact point with shareholders clarifying the instructions sent by them and notifying shareholders for maintaining valid shareholders' information in our database.

Some of your key responsibilities will include:
* Update the shareholders' requests correctly and perform quality assurance on the transactions updated in the system
* Discuss and co-ordinate daily tasks with different teams (Operations, Investor Services, Client Facing, Legal and Compliance, etc.)
* Ensure all shareholders' instructions can be delivered up to standard and within agreed timeline
* Make sure all shareholder data is maintained accurately in the system under standard internal audit process
* Communicate and work closely with offshore teams
* Comply with all applicable operation procedures and report any potential risk and suspicious transactions to the line manager immediately
* Adapt to changing internal business requirements/expectations
* Highly adaptable to changing market changes
* Provide timely support for any ad-hoc/special requirements e.g. Attending AGMs

What will you bring to the role?
* Associate degree/degree holder in any disciplines with relevant experience in financial services
* Proven experience in bank operations to work independently in a fast-paced environment
* Excellent leadership and communication skills with the ability to lead a diverse team effectively
* Excellent interpersonal skills to work and communicate closely with internal stakeholders in the most appropriate and efficient way
* Good problem-solving skills whilst having the ability to think outside of the box and fulfill changing expectations from clients

Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the Group/ Company.