Assistant Manager, Client Management (3/4PL - FMCG Focus)

General Responsibilities:

• Drive for business growth via cost effective business plans and operational solutions to meet client's needs
• Manage operational enquiries from clients focusing on operational efficiency, service levels, process and quality improvement and business expansion initiatives, etc.
• Contribute on new business onboarding process with collaborating with new clients and cross functional departments
• Initiate and develop business from existing and new clients through rapport communication and regular business reviews with clients
• Lead meetings and negotiations with existing clients and business partners to pursue business opportunities
• Establish long-term professional relationships with existing clients, and partners to promote company's products and services. Manage the contract renewal process.
• Collaborate with cross functional departments to provide high quality services in accordance with agreed KPIs
• Understand and identify rooms for improvement in individual client's Profit & Loss statement
• Initial handling of client’s agreement

Functional Skills and Knowledge:

• Minimum 5 years' relevant experience and demonstrate in-depth understanding of 3PL, supply chain operations and Fast Moving Consumer Goods industry
• Good understanding of clients' industry/business/products
• Excellent client management, project management and communication skills
• Strong analytical background and knowledge of statistical analysis methods
• Proficiency in both written and spoken English & Chinese
• Basic financial skills on analyzing Profit & Loss statement
• Proficiency in office productivity tools (Excel, Word and PowerPoint)

Education

Bachelor's degree in Business Administration, Supply Chains & Logistics or related discipline