Account Manager

Responsibilities

• Serve as the primary point of contact for assigned client accounts within the IT/ICT sector.
• Build and sustain strong, long-lasting customer relationships to ensure retention and satisfaction.
• Understand clients’ business needs and objectives to recommend tailored IT/ICT solutions.
• Coordinate with sales, technical, and product teams to deliver seamless service and support to clients.
• Develop account plans and strategies to grow business and achieve revenue targets.
• Monitor and analyze account performance, identifying risks and opportunities for upselling or cross-selling.
• Negotiate contracts and renewals while ensuring favorable terms for both clients and the company.
• Provide regular reports and updates on account status, forecasts, and customer feedback to senior management.
• Stay informed about industry trends, competitors, and new technologies relevant to clients’ businesses.

Requirement

• Bachelor’s degree in Business, IT, Marketing, or a related field
• At least 5 years of experience in account management or customer relationship roles within the IT or ICT industry.
• Proven track record of managing client accounts and achieving growth targets.
• Excellent communication, problem-solving, and negotiation skills.
• Ability to manage multiple accounts and complex client relationships simultaneously.

What you enjoy:

• Dental scheme
• Five-day work week
• Medical Scheme
• Professional examination leave
• Birthday leave
• Marriage leave
• Wedding anniversary leave
• Children’s birthday leave

To learn more about Continuous Technologies International Limited, please visit our web site at http://www.ctint.com

All information collected will be treated in strict confidential and only used for recruitment purposes.