Manager, Service Sales

Basic Function

Under the direction of Senior General Manager, Service Branch, the Manager, Service Sales is responsible for the overall Service Sales and Customer relationship activities and portfolio development for lifts, escalators and passenger conveyors installed in Hong Kong, ensuring that the Service Sales performance in line with the approved business plan.

Duties & Responsibilities

1.      Oversee all Service Sales KPIs and Sales activities. Set up operating targets for Service Sales team staff. Monitor performance against plans and ensure proper actions are taken.

2.      Handle customer enquiries building CRM and resolve complaints. Promote and maintain cordial customer relationship and meet customers’ satisfaction.

3.      Establish and maintain good working relationships with owner’s committee, architect, owner, property management consultant, building management consultant, etc. to enhance company product and service.

4.      Focus on sales activities management, establish a routine customers’ visiting and continuous development of service business.

5.      Ensure all Service Sales and projects activities comply with Company’s Quality System and ISO 9001 standard.

6.      Liaise closely with other Sections/Departments to ensure smooth running of Service Sales activities.

7.      Set up market surveillance and refresh to capture market information.

8.      Develop Service Sales strategies, forecast and action plans meeting Company objectives.

9.      Maintain, evaluate and review Service Sales operating system to ensure sales and equipment modernization are carried out efficiently and meet customer requirements and Company Standard.

10. Ensure a safe working environment by conducting site inspections and by enforcing through line management safety disciplines according to Company requirements and government regulations.

11. Keep abreast of code and regulation, and of technological development and disseminate the knowledge to the staff concerned through training.

12. Carry out appraisals of subordinates and develop plans for career development for potential staff.

13. Implement Company Environmental, ISO 14001 standard, Health and Safety (EH&S) Policy, Action Program, WWJSSS, eliminate all unsafe practices. Co-ordinate and ensure that EH&S regulations and precautions are being enforced by subordinates.

14. Implement company financial rule control.

15. Create and foster a culture of business practices, instill an awareness of and commitment to the Code of Ethics and perform responsibilities in compliance with the Code.

Qualifications

1.      Undergraduate Degree or equivalent.

2.      Experience in sales managerial position.

3.      Experience in lift industry or related industry preferred.

4.      Sound knowledge of service operation.

5.      Commercial marketing experience.

We offer remuneration package including attractive salary, comprehensive fringe benefits and excellent opportunities for the right candidate. (*** Employee Scholar Program up to $160,000/ person for each degree***)

Website: http://www.otis.com/

Information provided by applicants will be treated in strict confidence and will only be used for recruitment related purposes. All information on unsuccessful candidates will be deleted from our files within 24 months.

By submitting an application and/or your resume in response to this job notice, you have read and hereby consent to our (i) Personal Information Collection Statement (for Recruitment), [link removed] (ii) Terms of Use [link removed], (iii) Otis Job Applicant Privacy Policy [link removed]. If you do not consent to the above, OTIS Elevator Company (H.K.) Limited and its affiliates will not be able to accept and process your application.